The WOMMA Word Blog
 

One of the least expensive and potentially most effective ways to promote your Web site or business is through public relations (PR). More specifically, word of mouth.

Word of mouth or mention in a published article can generate more attention to your site than all of your paid advertising combined. You must, however, tread carefully.

Public relations is different from advertising. When advertising, your explicit goal is to make your product or company known. You pay for the right to advertise by purchasing ad space, buying a sponsorship, or bartering.

When marketing through public relations activities, however, your explicit goal is to benefit a targeted community by providing them with something useful. Consequently, you build goodwill and a solid reputation for your business. You benefit from the resulting word of mouth.

Online Interaction

Social networking sites, discussion groups, and forums are Web or Internet based communities where members post topical messages. These create countless opportunities for business people to help others by answering questions or suggesting solutions to problems.

By participating in discussions related to your business, you can provide valuable information while increasing your site’s visibility. As you build a solid reputation, other members will be more likely to use your product or spread the news about you.

Press Releases

Reporters and editors have ongoing space to fill and are always looking for news that will interest others. If you go about it correctly, you can earn free press coverage - word of mouth - for your business.

To get the coverage, however, you have to play by the media’s rules. Sending them your advertising brochures will get you nowhere. You will need a press release that will interest the media.

Focus on why the publication’s audience will be interested in the information. You should also consider the media’s needs when developing a press release. Reporters and editors are busy people under deadline pressure and they have no obligation to read your press release. You increase the chances of your story being reported by delivering complete, concise, relevant, and newsworthy material they can quickly read and comprehend.

Leveraging Expertise

If you have experience owning or running a business, then you may want to position yourself as an expert in your industry or specialty area. By doing so, you not only educate the public, but also increase interest in your products through word of mouth.

As an expert, giving information comes first and "advertising" is secondary. If people see your efforts as a thinly disguised sales pitch you will lose credibility and may hurt your business. To remain credible, keep up-to-date on developments in your field and offer opinions.

 By intelligently using public relations, word of mouth techniques as marketing tactics – online networking, press releases, and leveraged expertise – you can spread the word about your business without blowing your budget.

By JeremyKossen   on May 24, 2010

Influencers are a lynchpin for WOM marketers. We spend a lot of time finding them and building relationships, but when you have hundreds of influencers in one category, you run the risk of offending their individuality. Foodies can be vegetarians or meat lovers, sending the wrong offer to either could cause backlash. In exploring any group, try to understand the complexities. The possibilities for niche markets can seem endless, but the work pays off. You can maintain close and effective relationships with the proper amount of research work.

 

    What factors drive your influencer segmentation?

By Jack Anderson   on Feb 09, 2010

 

More and more brands are using social media tools as a customer service opportunity. The ability to proactively react, rescue, and resolve issues using website like Twitter is truly transformative. Brands, whether they like it or not, are on call 24/7 in today’s online social world.

At a gathering recently in Washington DC, I shared a presentation on how (and why) brands are using social media to deliver customer service. (You can review the presentation slides here.)

As I was putting together my presentation, I noticed two tweets and a blog post that tell the importance of using social media to address issues from customers.

 

SMART INSIGHT (from @jowyang)
jowyang

MISSED OPPORTUNITY (from @jackiehuba)
jackiehuba

MADE OPPORTUNITY (from Robbin Phillips)
robbin1

By Jack Anderson   on Feb 08, 2010


WOMMA is accepting applications for “faculty members” to present business case studies and best practices showcasing proven Word of Mouth & Social Media programs that generate customer-driven conversations.

Though we are looking for presentations based upon your unique ideas and experience, below are the School of WOM categories of focus:

- The Art of Engagement - The Science of Success Measurement

- Creating a Culture of Service

- Integrating WOM into the Marketing Mix

- Psychology of WOM Remember the above are only guided suggestions we are looking for you best case studies!

Submit yours here: http://womma.org/schoolofwom/faculty/

By Jack Anderson   on Feb 08, 2010
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